Nigerian Communications Commission (NCC) has handed four major
telecommunication operators a fine of N1.2 billion for failing to adhere
to quality of service regulations of the commission in 2012. NCC had
last year developed and published certain Key Performance Indicators
(KPI) threshold to be maintained by the major telecommunication service
providers.
However, after a careful investigation into the
quality of services provided by the major network operators, the
commission concluded that the present service provided by these major
telecom operators fell below the KPI threshold. Subsequently, it handed
them the hefty fines.
The details of the penalties as
communicated to the different operators indicate that MTN Nigeria as
well as Etisalat were fined the sum of three hundred and sixty million
naira each, while Airtel is to pay the sum of two hundred and seventy
million naira while Globacom attracted a penalty of one hundred and
eighty million naira.
NCC has also warned that failure to comply
with the directive will further result in the imposition of another
sanction in the amount of N5, 000, 000 (five million naira) and a
further N500, 000 (five hundred thousand naira) per day after the
expiration of notice.
Further failure to comply with NCC’s KPI by
December 31 will warrant the stoppage of sales of SIM cards by
offending operators as it noted that all operators may be affected as
most of them are not satisfying key consumers especially in the area of
rampant call drop.
Failure of the operators to meet with the
terms of agreement with the Commission in 2012, the commission said,
will warrant more drastic implementation of the Key Performance
Indicators instituted.
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